We offer delivery throughout the UK for a flat rate of £3.99 on all orders under £50. Orders over £50 qualify for free standard delivery.

Read more

Refunds & Returns

We understand at times you may change your mind about your purchase. That's why we offer a simple 30 day returns policy to make the process as easy as possible for you.

Read more

Contact Us

We'd love to hear from you! Whether you have a question, comment, or concern, our customer service team is here to help. You can contact us by live chat, phone, or email.

Read more

Frequently Asked Questions


We offer free standard delivery on all orders over £50. For orders under £50, standard delivery costs £3.99.

Delivery times vary depending on your location and the shipping method selected. Standard delivery usually takes 2-5 working days.

Yes, we offer next-day delivery on selected items for an additional charge. Please see our delivery policy for more information.

At the moment, we only offer delivery within the UK.

Yes, you will receive a tracking number once your order has been dispatched. You can use this number to track your delivery online.

If you’re not at home when your delivery arrives, the courier will leave a card with instructions on how to arrange a redelivery or collect your parcel from a local depot.

If your delivery is late or hasn’t arrived, please contact our customer service team. We’ll do our best to resolve the issue as quickly as possible.

Refunds & Returns

We offer a 30-day returns policy for all items purchased from zap!. If you’re not happy with your purchase, you can return it to us for a refund or exchange within 30 days of receiving your order.

If you’re returning an item because it’s faulty or damaged, we’ll cover the cost of return shipping. If you’re returning an item for any other reason, you’ll need to cover the cost of return shipping.

To return an item, please fill out the returns form that came with your order and follow the instructions provided. If you no longer have the returns form, please contact our customer service team for assistance. More details can be found here.

Once we receive your return, we’ll process it within 7-10 working days. We’ll send you an email to let you know that your return has been processed.

Yes, you can exchange an item for a different size or colour. Please fill out the exchange section of the returns form and follow the instructions provided.

If you receive a faulty or damaged item, please contact our customer service team within 48 hours of receiving your order. We’ll arrange for a replacement item to be sent to you as soon as possible.

Unfortunately, we can’t accept returns for items that have been worn or washed. Please make sure to try on clothing before removing any tags or washing the item.

Other FAQ's

We accept all major credit and debit cards, as well as PayPal.

We have a size chart available on our website to help you find the right size. If you’re still unsure, please contact our customer service team for assistance.

We release new products regularly throughout the year. Be sure to sign up for our newsletter to be the first to know about new arrivals and special offers.

If you need to cancel your order, please contact our customer service team as soon as possible. If your order has already been sent for delivery, you’ll need to follow our returns process instead.

You can contact our customer service team by email or phone. Our contact details are available on our website.

We source our products from a variety of suppliers throughout Europe and Asia to bring you the latest trends and styles.